Funny, we get more complaints about DuckDuckGo browser than anything else, and that’s one of the few we don’t test on. I know this because I make it a point to have someone from CS tell me about consistent pain points users are having. I wonder how many complaints about Firefox not working your customer service team is getting daily and you just don’t hear about it because they’ve been told to tell users “just say Firefox isn’t a supported browser and to try installing Chrome.”

You should ask someone in CS. Whichever agent bullshits the least (not the manager) - you might learn something.

Almost 3/10 people accessing your sites are using Firefox. All those “images not loading right or whatever” are probably blatant to them, making them think “wow, what an absolute shit website.”

3 out of 10.

Those were your words – you said you would notice a shift like that and adapt, which to me is saying you think you could undo the harm once you noticed it. Maybe you worded it wrong.

Yes, Edge has transitioned to using their own forked version of Chromium under the hood, but they make enough changes that it’s necessary to test for. It’s not like Cromite that takes Chromium and removes some things and change configs. They modify core components of the engine itself.

At that point its out of your hands. Once the users have fully decided only one browser is all they’re going to use, because most websites only develop for that browser (gee sound familiar?) then whoever owns that browser owns the web. That’s the point people are trying to get you to understand and you aren’t getting.

its not like we wont notice a shift like that. It would be very easy to adapt

This has has happened before. It took over a decade to get people to start using other browsers. Your little company can’t wave a magic wand and make the entire internet ecosystem shift, even though you were part of the cause.

Firefox market share is going up. But because small vendors not testing on it, it’s preventing its adoption. So you’re letting Google own the web.

The number of Edge users is only a few % more, do you skip that too? Just check Chrome and Safari and call it a day?

As someone that uses only Firefox and knows others who do, this really surprises me. If a website is broken on Firefox then it’s shitty webdev work and I’ll find another store.

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