I picked it up in it’s case when I was leaving work, which turned out to not be zipped up, and it fell on a carpeted floor from maybe a couple of feet.
It seemed to work initially, but when I got home to play, I discovered that the LB button no longer works, the RB button only works on every second press, and the ‘Steam’ and ‘…’ buttons just zoom on the screen but not bring up the relevant menus, and with further exploration they both seem to trigger the LB function.
I’ve restarted it, installed the latest update, and the problem persists. It’s it fixable, or am I fucked?
Yes it is, valve teamed up with ifixit and you can buy whatever is broken from ifixit. LCD or OLED.
And if you watch some video tutorials of these repairs and feel like it’s outside of your skill level, valve’s repair service is accessible through customer support. They provide a shipping label, and when it gets there they assess the cost of repair, inform you of the cost and ask if you want it done or not. If not they’ll ship it back as is. I believe I paid about $135 USD to have buttons replaced and machine cleaned out internally. It’s an option, if you lack either the time or gumption to fix it yourself.
That’s probably my preference. After looking through the ifixit tutorial, my hands aren’t steady enough, and my close work eyesight isn’t good enough for me to do that with any confidence. I don’t mind paying, either, if it gets done properly. The only catch is I’m in Australia. Will I need to send it to the US?
Because it’s so repairable, you might be able to find a 3rd party to fix it for not too much. I don’t know what that would do with your warranty, but I figure that attempting the repair yourself would also void the warranty.
High availability of parts and repair guides tends to lower the price of repairs, even from 3rd party people. It’s why right to repair is so important
I’m pretty sure it’s out of warranty by now anyway.
You know, I’m not entirely certain. The American repair service is a partnered business, so I would assume it would be in valve’s best interest to partner with such companies regionally.
I guess I’ll have to face the gauntlet of Steam Support to find out. Thanks.
Most people might find the thought of opening and tinkering with a piece of electronics like this, but it’s really not bad at all, and ifixit has some hands down amazing videos showing exactly what to do, step by step