So recently my work, a mid sized engineering firm, decided to start upgrading their IT security. The rumor is that we have potential DOD work coming our way. Over the past few months there has been multiple company decided changes to our 2 factor authentication mobile app. I willingly installed the app on my phone over a year ago because without it I could no longer use my laptop out of office and couldn’t use Microsoft teams or outlook on my phone.
So about 2 months ago my company updated the 2FA policy and because of that, my phone is no longer compliant on the basis of it being to old. The initial consequences were that I lost access to email and teams on my phone, not a big deal because I prefer not to think about work on my off hours. Fortunately, I could still use a txt message to 2FA into my laptop incase I did need to work from home.
Fast forward to last Friday, our IT director sent out an email saying they were again making changes to the 2FA policy over the weekend. Among other things, the changes included removing the txt 2FA option, meaning I could no longer access anything work related as soon as I step out of my office building. Sounds like a dream right, and a good excuse to fall back on.
Come Monday, I find out that I need to use the 2FA app to access our payroll software to fill out my timesheet, even when I am inside the office sitting at my desk. Luckily, I filled out my previous weeks timesheet on Friday. So next Monday, as far as I’m aware, I will not be able to fill out my timesheet to get paid.
My situation: I will admit I am stubborn about buying new electronics, my phone is a Samsung S8 that I bought in 2017 when it was brand new. I currently see no benefits of anything the new phones have to offer but the day my phone decides to die, I will gladly walk into a store and buy a brand new android phone. My work does not provide cell phones and has refused my request to compensate me for my work related phone usage. I have been very vocal to my manager and bosses that they cannot force me to buy a new phone just to continue doing my job efficiently, and now it seems doing my job at all. The responses I have recieved were very indirect and not at all helpful to my situation. Really, I just want them to give me an ultimatum or some other option. I am not willing to lose my job over this but I dont want to give in and buy a new phone just so I can click OK on an 2FA app.
So Lemmy, how should I approach this ticking time bomb?
If there is a technical requirement for you to do the job as an employee (not a contractor), the employer is expected to provide the necessary tools for you to accomplish the tasks they require from you.
With that said, which 2FA methods are available? Is it a proprietary app or you can enroll a TOTP (ie: the QR code)? Are they support hardware tokens (WebAuthn, FIDO2, Passkeys? If they do, they could simply provide you something like a Security Key, which is quite affordable and does thenjob quite well
My company is very good at giving me and my coworkers the best available, my workstation plus my laptop are probably around $5000. That is why it is so hard for me to believe they will not reimburse me for a new phone, I have feeling they do not want to set that precedent.
I currently use a 3rd party app called DUO, previously there were several options for 2FA, txt, call, email, and push notification. Now the only options are push notification (will not work on my phone) and administrator backup code. The IT guy had mentioned the security key option, but he said they would not work on most of our desktops because they are all custom built PC’s, not sure of the specifics on that one though, I might bring that up to him again. I keep saying a good invention would be a little Wifi pager device that’s sole purpose is 2FA.
Company business should only be done on company phones. They may not want to set the precedent, but them they need to grow into a mature company. Really not worth it for employees if there is ever a discovery process.
If they are using something like Duo, there are offline tokens because some places (especially in DoD-land) don’t allow cell phones or simply have no service.
As far as I can tell, using your personal phone for things like 2FA is allowed as a convenience to employees. Very few people want to carry two phones.
When I worked at Google, the policy seemed to be that anyone could get a company phone, but almost nobody actually had one. I say “seemed” because I never asked for one. I suppose it’s possible many people asked and were denied, but I doubt it, because Google would give out hardware like it was candy, often to people who have even asked for it. I can remember being given at least one phone and two tablets completely unprompted, with no instructions to use them for anything in particular.